Ribblr Products And Services Policy

30 August 2024 This policy is part of Ribblr’s Terms and Conditions. By purchasing any products or services directly from us, you consent to adhere to both our Terms and Conditions and this Ribblr Products And Services Policy. INTRODUCTION Ribblr is a comprehensive marketplace and platform for craft enthusiasts. Here, you may be able to directly purchase Ribblr-branded products and services, including exclusive patterns and software services. This policy outlines the terms related to products and services sold directly by Ribblr, including but not limited to patterns on our "Ribblr Free Patterns" or "Ribblr Premium Patterns" shops, PDF conversions, and Ribblr+ subscriptions.

RIBBLR DIGITAL CONTENT At Ribblr, we aim for transparency in our offerings. Digital content, such as patterns available in "Ribblr Free Patterns" or "Ribblr Premium Patterns" is clearly labeled and sold directly by us. Ribblr assumes full responsibility for resolving any issues with these products. Should you need assistance, please contact us directly. Purchasing or using digital content grants you a license for personal, non-commercial use, subject to our Terms and Conditions, and does not transfer any intellectual property rights to you. We may make changes to our digital content at any time and without notice.

RIBBLR+ SERVICES Ribblr+ is a premium membership that offers exclusive benefits and features to subscribers, including the removal of ads and access to special features. Subscriptions are available on both a monthly and annual basis and are set to automatically renew. Subscriptions can be canceled, upgraded or downgraded at any time, becoming effective at the start of the next billing cycle. Members of Ribblr+ must adhere to Ribblr’s established Terms and Conditions. Please be aware that we may occasionally need to modify our Ribblr+ services, including changes to pricing or offerings. Should such changes occur, we will ensure that all paid members are informed in advance. Furthermore, fair usage policies are applied to all Ribblr+ features to prevent misuse. We would like to emphasize that terms such as 'remove limit', 'limitless', or 'unlimited', while offered as part of Ribblr+, are governed by these fair use guidelines. These guidelines are established to prevent abusive behaviors and automated bot activity, ensuring a quality experience for all users.

ADDITIONAL SOFTWARE-AS-A-SERVICE PRODUCTS Ribblr offers Software-as-a-Service (SaaS) products, like our PDF conversion tool for ePatterns. As the direct seller, Ribblr addresses any service-related issues. For inquiries or assistance, contact our support team directly.

TERMS OF SALE Our standard policies, including our Privacy Policy and Terms and Conditions, apply to all transactions. Note that Ribblr reserves the right to modify the terms of sale or service features including pricing, at any time, and how such changes will be communicated to users. Local laws may require Ribblr to apply additional taxes or fees to your purchases. When additional terms are applicable, they will be clearly communicated to you.

DISPUTES, DELIVERIES, RETURNS AND REFUNDS Disputes: a. Mandatory Dispute Process: Any payment disputes must first be brought to Ribblr’s customer support, providing us with a minimum of 14 days to address and remedy the issue before initiating a chargeback or payment dispute with your bank. You can reach out through the community section as a private message or via email to support[at]ribblr.com. We ask that any dispute be reported within 7 days of receiving the product or service, whether it is digital or physical. b. False Disputes: Users who falsely dispute payments, such as claims of fraud or unauthorized transactions while continuing to use the services, will be considered in violation of this policy and deemed to be engaging in abuse. c. Handling Fee: Any user found to have submitted a false payment dispute will incur a handling fee of $30 USD per dispute, which must be paid within 14 days to avoid account suspension or termination. d. Account Termination and Legal Action: Ribblr reserves the right to immediately terminate any account involved in false payment disputes. Additionally, Ribblr may pursue legal action to recover any associated costs or damages. e. Continued Legal Rights: Payment of the handling fee does not preclude Ribblr from taking further legal action against users who engage in fraudulent activities. Deliveries: Digital products and services, including but not limited to digital patterns and Ribblr+ subscriptions, are delivered instantly upon purchase. For physical products or services, delivery terms, including costs and estimated times, are detailed within each individual listing. Returns and Refunds: Digital products and services are generally non-returnable and non-refundable once purchased. For physical products or services, the refund and return policy will be specified in the individual listing. If no return or refund policy is stated, it should be understood that the item is not eligible for return or refund. This ensures clarity and sets explicit expectations for purchases made on Ribblr.

DISCLAIMER AND LIMITATION OF LIABILITY Ribblr shall not be held liable for any indirect, incidental, consequential, or punitive damages arising from or related to the use of any of our products or services. All digital products and services offered by Ribblr are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to, implied warranties of merchantability or fitness for a particular purpose. We do not warrant that the functions contained in the digital products or services will meet your requirements or that the operation of the digital products or services will be uninterrupted or error-free. Accordingly, users assume the entire risk as to the quality and performance of our products and services.